Shipping policy
SHIPPING POLICY
Shipping/Sales
We DO NOT sell tobacco or tobacco-related products to any persons under the age of 21. By purchasing from Rocky’s Cigars, you are acknowledging that you are in compliance with all applicable tobacco laws in your jurisdiction. Misrepresenting yourself is strictly prohibited and your use of this Site and its features is entirely at your own risk.
We CANNOT sell or ship tobacco or tobacco-related products to the following states due to state tobacco regulations: CA, CO, HI, MD, ME, SD, UT, VT, WA, & WI.
Please note all shipments require an adult, 21 years old or older, signature.
We charge the following rates for all ground packages:
- $0-$149.99 = $9.99 flat rate
- $150.00 or more= Free Ground Shipping (On select items)
- Any customers wanting rush delivery must pay additional charges for any packages requested to be sent Next Day, 2nd day Air, or 3-day select via USPS.
- Any Value Pipe Tobacco purchases 0-9Lbs have an $8.99 shipping and handling charge.
- Any Value Pipe Tobacco purchases greater than 9 lbs have a $19.99 shipping and handling charge.
All merchandise leaves our facility in perfect condition. If any received item is damaged or lost during transit, please call us immediately. The outer packaging must be saved for USPS verification, otherwise, we cannot guarantee that USPS will reimburse us for damages. We will reship all items as soon as possible and handle any claim with USPS for you.
HOW LONG DOES IT TAKE AFTER I ORDER?
Orders are processed during our business hours and shipped promptly the next business day unless it is on a Friday, then your order will ship out on Monday morning since our shipping department is closed on Saturdays and Sundays. Remember this includes holidays as well.*See the UPS transit map for the approximate package arrival date.
State Restrictions California While we require all purchasers to be over 21 years of age, California’s Senate Bill 39 requires us to: • Confirm your delivery of tobacco products by telephone call after 5PM (PT) the day prior to shipment • Obtain the signature of a person 21 years of age or order before completing the delivery
- Please note there will be n Additional $10 signature fee due to required signature upon arrival. Note, in order to comply with this restriction, we are unable to ship to a PO Box or offer certain shipping methods to California. Colorado Shipments to Colorado residents are subject to Total Retail Delivery Fees of $0.27 per sale. For additional details, go to: Retail Delivery Fee | Department of Revenue - Taxation Hawaii Due to Hawaii State Regulations, we do not ship any products to Hawaii addresses. Maine Due to Maine State Regulations, we do not ship the following products to Maine addresses: • Cigars with Homogenized/HTL Wrappers • Small Cigars (Weighing 3lb per 1000 or less) • Pipe Tobacco Maryland Due to Maryland State Regulations, we do not ship the following products to Maryland addresses: • Cigars with Homogenized/HTL Wrappers • Small Cigars (Weighing 3lb per 1000 or less) Utah Due to Utah State Regulations, we do not ship any products to Utah addresses. Vermont Due to Vermont State Regulations, we do not ship the following products to Vermont addresses: • Small Cigars (Weighing 4.5lb per 1000 or less) Washington Due to Washington State regulations, we cannot ship the following products to Washington addresses: • Small Cigars (Weighing 3lb per 1000 or less) • Pipe Tobacco
Wisconsin requires additional licensing to legally ship tobacco products to consumers